TR10-003 | 15th December 2010 14:10
Designing a tangible approach to business process modeling
Business process models are graphical representations of work procedures in organizations. In current practice, process modeling is a special skillset. External consultants interview process stakeholders and subsequently frame their understanding as process models. We designed an approach that empowers the stakeholders to actively participate in process modeling.
This paper starts by deriving principles for process elicitation with stake- holders. Afterwards, our approach, called t.BPM, is described. We report in detail on three case studies and their results. Inspired by these cases, we propose research questions and methods to further scientifically develop this approach. The development of t.BPM is ongoing but the design principles from this paper may be applicable in more settings.